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Moonstruck Typo Errata

Typo skein number errata:

Under the materials section for Gaea it should read 3 (4, 4, 5) .

Yup. I kid you not. And now that I have recovered my initial chicken little, the sky is falling, the sky is falling… reaction, here is how we are handling this. If you ordered Gaea for the small size you are good to go. No worries.

If you ordered yarn for the medium, large or extra large you will not have enough yarn to make your sweater.  Here is what we are doing.  We are emailing you all. You will get an email from me with a special code to go back our website and place your order for the 1 or 2 skeins you need to make your sweater. The code is for 20% off this covers your initial discount of 10% and then an extra 10% to cover postage. 

I can’t express how sorry I am over this error and want you to know that we will do whatever it takes to make this work out for you.

We’ll be adding this typo errata to the Patterns FAqs page tomorrow morning (tech availability).

Again I’m sorry for any inconvenience.

11 Comments
  1. Santa Fe Lil #

    Talk about customer service!  Not only are you discounting the additional yarn, you are notifying customers about an error before they may even know about it?? Unheard of.  How many companies would tell you in advance about a problem.  Most companies lately seem to tell their employees “Keep quiet and maybe nobody will notice.” I didn’t even order this pattern/yarn but this kind of service is exactly why I praise you and your company to anyone that asks what my favorite yarn is.

    By the way – I love the new club kit.  I just admitted to myself that it’s time to knit my husband his first pair of socks and what do we get but a wonderful pattern for men’s socks.  Perfect timing. 

    Thanks for the great service you all provide!

    November 30, -0001
  2. ugh, I can only imagine the chicken little feeling.  But thankfully nobody dies with this job.  Funny, I went to type die and my fingers automatically type dye.  Maybe it’s late, but that’s funny!  I hope the situation improves and you do something lovely for yourself

    November 30, -0001
  3. Bev #

    Tina, your honesty and intergity are two of the many, many things your customers appreciate about you!

    November 30, -0001
  4. just keep laughin laughin laughin….

    November 30, -0001
  5. caroline #

    i was fortunate to not be affected by the error. my package arrived yesterday, the yarn is devine and the pattern was crafted beautifully. i am beyond impressed at your generosity in making this right for your customers. thank you!!

    November 30, -0001
  6. jia #

    I remember, I have visited your blog 1 or 2 years back, its good to see you people again, with great progress. The services you are providing is great and must be appreciated. great work

    November 30, -0001
  7. yes~thanks for your share~

    November 30, -0001
  8. nice post, thanks for sharing.I have visited your store section, do you ship world wide? and what is the payment procedure?

    November 30, -0001
  9. Hello

    nice post, you always come up with some thing new, some thing very interested. I own an e-commerce site, can I post your stuff on my site?? with very little commission of mine?

    November 30, -0001
  10. Great blog always an interesting read.

    November 30, -0001
  11. Hazel Smith #

    Is it just me or are the previous 5 posts spam? They fascinate me-kind of like a train wreck. I am not trying to insult anyone, but they just do not ring true.

    November 30, -0001

Comments are closed.