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Shipping Module Issue

Every year when USPS changes ups the rates our antiquated Shipping module has a bit of a spasm.

We then have to make it tea, hold it’s hand and help it through this change, which is what we are in the process of doing.

While we do this today,it is not going to let you choose your preferred option.

If you can hold of on your order until later today this will all we resolved. The website will be down for a few moments at some point today.

It will be a mere moment, hardly noticeable at all.

Thanks for your patience! 

In other news:  My wood stove is not working and way below freezing here this morning.

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Brrr… .

And… I made a very sexy dark and dreamy purple yesterday. I have a great big crush on it and walked around the barn holding it up to all the other colours so they could meet and see if they wanted to play together. They do!

Rosie wants to paint her walls this hue, all of them.

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It does not have a name yet if anyone has any ideas?

Dear Paula

Thank you! Thank you from the bottom of my woolly heart, for being such a wonderful part of our Blue Moon team.

As promised, I am trying my best to be a good sport about all of this. I think I’ve been pretty successful. 

No tears in front of you and only a hug every other day or so. You have to admit, that for me, that’s some serious reining it in.

Still my friend, as I sit here thinking about this day, I’m having the hardest time imagine all of this without you.

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Paula, please know that who you are is seen and greatly appreciated. I value so much about you, from your witty sarcasm to the canning and board games.

I have to say though, it is your generous heart that is my favourite!

You walked in here as a temp to help with the rinsing. You stayed and ended up as our stellar customer service rep, bundler, shipping clerk, e-commerce and really the list goes on, wherever I needed you, there you were.

So thank you Paula, for being that person who… graciously steps in where needed and is willing to grow and change with the ebb and flow of life.

I will miss you your smile and hearty chuckle and yes, your bean dip!

May the road rise up to meet you.

May the wind always be at your back.

May the sun shine warm upon your face,

and rains fall soft upon your fields.

And until we meet again,

May God hold you in the palm of His hand.

Go here and will Maura sing it for you:

Safe travels to you and your Tom!  You know where we are if you need us!

love,

tina

A snowy few days in the neighborhood

It started here.

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This is the winter loveliness Sophie and I drove home to Saturday night after helping Rabia move into her apartment.

It kept snowing off an on for the rest of the weekend.

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And really… it was manageable until yesterday afternoon when the sky darkened, opened up dropping huge amounts of the flaky white stuff in such a fast and furious way it was a little scary.

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When the alarm went off this morning this is what we were met with.

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A whole lot of snow.  We get snow here. We’re at a high elevation and we get a real winter every year. It’s usually not this real though.

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Our cherry tree is now on the roof over my bedroom and is a lovely sight outside my bedroom window, which explains the groan and shudder I heard last night.

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Sophie and I dug our way to the wood pile. Luckily we already had a snow pack to work with from the day before. Sophie thinks it might be just a little too much snow. I agree with her. However, it did giver her the day off, which is lovely because it’s her birthday. Sophie my youngest, turned 15 today. Since we had a late Christmas waiting for her siblings to return, I kept our Christmas tree up and this morning, in the wee hours, turned it into a birthday tree for her.

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She was thrilled. The tree also had origami cranes with birthday wishes on their insides, she opened them before I could get a picture. We might have to do this every year. It was quite magical. Maybe next time we can dispense with the massive amount of snow.

Needless to say there is no team Blue Moon here today. I’ll keep you posted about tomorrow.

It has stopped snowing…for now.

What’s up in Hueville

Well…let me tell you.

One of the really weird yet kinda cool parts of this job is the prep for seasonal colour change. Thinking about winter tones in summer is sometimes hard and predicting that far head can be tricky but… the whole creating spring colourways in the dead of winter is some pretty wickedly powerful fight-off the winter blues therapy.

As you know in order to make room for new you have to do some house cleaning.  We never ever make a colourway disappear. We do however send them off for a bit of a rest. I think it was Joann who decided they went to the spa for some rejuvenation.

Below is the list of colours that are headed off to the spa on January 17th. So… those of you knitters who actually plan and do holiday knitting all year round you might want to take a minute and stock up.  Keep in mind that they will be back early next fall and that some new colours will be replacing them.

If there are any colourways that are not on the website right now that you would like to see come home from the spa please let us know in the comments and we will do our best to grant that wish.

Autumn Christmas Balls Cookie Next Door
Currier & Ives Deck the Halls Dreidel
Festival of Lights FrankenHen Ghoulash
Gingerbread Dude Gingerbread Dudette Grinchy
Hobgoblin Holiday Hen Holidazzled
Hollyday HotLips Jinglebell Rock
Jonagold Moonlight Revels Rocktober
Rocky Horror Seedy Weeds Sockgate DHD
Sugarplums Swamp Goblin The Witching Hour
X-Mas Rock Yuletide Ms La Rock
Fey Pink-A-Boo Seastone
Sigur Ros Hot Sox Vine Maple
Falling 4 Ewe Fall on Tap Flash-mobbin’
Cornucopious

2012 Rockin’ Sock Club

Today, Wednesday ( It’s Wednesday right?) January 4th at 1:00 pm PST our beloved Rockin’ Sock Club starts it’s 7th year and the sign-ups for that go live.

Here’s the link with all the particulars and the magic Register Here button.

Please scroll down to find the button. Again we will not be turning it on until 1:00 pm PST today.

If someone you love gifted you with a Rockin’ Sock Club Gift Certificate (Not to be confused with a regular Blue Moon Gift Certificate they are different.) you’ll find it waititng for you in your Rockin’ Sock Account.

1. Follow the link in the email you were sent. If you’re a new user, click Create new account. Skip the next step.

2. For a returning Notorious Sock Knitter and Rockin’ Sock Club member only, enter your username and password. (If you don’t remember your password, the system can resend you one to your email address associated with your account. If you’d prefer, we can reset your password via email, or you can call Paula to reset it over the phone. Please be patient with us if you choose to call. We have one line and will do our very best to get back to you as soon as possible.)

3. After you login, you will be on a page that says My Account. Your gift certificate will be listed there.

4. Click on Purchase (in the center at the top of the page), add a 2012 US or Canada or International Rockin’ Sock Club Membership (not another Gift Certificate!) to your cart and proceed to checkout. It will ask for your billing address. If desired, check the box to make it the same as your delivery address. After reading them please check the “I agree with the Terms of Service” box. At the bottom of the form, you should see the payment option for Gift Certificate beneath PayPal and Credit Card options. Select that and click Review Order button. Verify all your information is correct and click Submit Order button.

5. If you were given a gift certificate and your giver wanted it to be a surprise, they set up the account in their name so that you, the recipient, would not recieve an confirmation email, thus ruining the surprise. In order to redeem it now, here it what needs to happen:

It’s sort of convoluted, the giver purchases a new gift certificate with the old gift certificate info/account and has it sent to you, the actual recipient, this time around. The giver has an account associated with the gift certificate that they purchased, so they’ll need to log into that account and purchase a new gift certificate, then have it sent to the you, as the recipient this, time around. No money actually changes hands – it’s essentially just transferring the gift certificate from one account to another.

You can email or call us and we can help with this if need be. It is faster at this point if the giver of your certificate does this.  We do hope that a drupal programmer will fix this aspect of this module before 2013. 

Let us know if you have any troubles or questions we’re here to help.

Happy knitting!