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Home » Blue Moon Blog » Moonstruck Typo Errata
posted by tina October 6, 2010
Typo skein number errata: Under the materials section for Gaea it should read 3 (4, 4, 5) .
Yup. I kid you not. And now that I have recovered my initial chicken little, the sky is falling, the sky is falling… reaction, here is how we are handling this. If you ordered Gaea for the small size you are good to go. No worries. If you ordered yarn for the medium, large or extra large you will not have enough yarn to make your sweater. Here is what we are doing. We are emailing you all. You will get an email from me with a special code to go back our website and place your order for the 1 or 2 skeins you need to make your sweater. The code is for 20% off this covers your initial discount of 10% and then an extra 10% to cover postage. I can’t express how sorry I am over this error and want you to know that we will do whatever it takes to make this work out for you.
We’ll be adding this typo errata to the Patterns FAqs page tomorrow morning (tech availability).
Again I’m sorry for any inconvenience.
Talk about customer service! Not only are you discounting the additional yarn, you are notifying customers about an error before they may even know about it?? Unheard of. How many companies would tell you in advance about a problem. Most companies lately seem to tell their employees “Keep quiet and maybe nobody will notice.” I didn’t even order this pattern/yarn but this kind of service is exactly why I praise you and your company to anyone that asks what my favorite yarn is.
By the way - I love the new club kit. I just admitted to myself that it’s time to knit my husband his first pair of socks and what do we get but a wonderful pattern for men’s socks. Perfect timing.
Thanks for the great service you all provide!
posted by Santa Fe Lil Oct 6, 2010
ugh, I can only imagine the chicken little feeling. But thankfully nobody dies with this job. Funny, I went to type die and my fingers automatically type dye. Maybe it’s late, but that’s funny! I hope the situation improves and you do something lovely for yourself
posted by Lorajean Oct 6, 2010
Tina, your honesty and intergity are two of the many, many things your customers appreciate about you!
posted by Bev Oct 7, 2010
just keep laughin laughin laughin....
posted by marcy Oct 7, 2010
i was fortunate to not be affected by the error. my package arrived yesterday, the yarn is devine and the pattern was crafted beautifully. i am beyond impressed at your generosity in making this right for your customers. thank you!!
posted by caroline Oct 8, 2010
I remember, I have visited your blog 1 or 2 years back, its good to see you people again, with great progress. The services you are providing is great and must be appreciated. great work
posted by jia Oct 16, 2010
yes~thanks for your share~
posted by new laptop battery Oct 18, 2010
nice post, thanks for sharing.I have visited your store section, do you ship world wide? and what is the payment procedure?
posted by business answering service Oct 21, 2010
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posted by marriage certificates UK Oct 23, 2010
Great blog always an interesting read.
posted by Kitchen Units Oct 26, 2010
Is it just me or are the previous 5 posts spam? They fascinate me-kind of like a train wreck. I am not trying to insult anyone, but they just do not ring true.
posted by Hazel Smith Oct 26, 2010
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