Exporting goodwill/wool
As we all await the new coloursways to appear on the site*, I wanted to let you know of a few New Year’s hiccups we’ve experienced with online ordering for people outside of the United States.
Unbeknownst to us, the 2011 United States Postal Service rate changes made it so our online shopping cart didn’t play nicely with other countries. It let some international orders through, but not others. Very frustrating to yarn-seekers, our tech team and us in the barn. Thanks, USPS.
We’ve implemented three rounds of fixes and believe that everything has been resolved now. From our stateside tests and the new orders that are coming in, it’s all looking pretty good. (knock on wooden knitting needles!)
If you or any of your friends were unable to order recently, please give it another try and let us know if you’re experiencing any problems. You can always contact us by (email), by phone or through the site (click on Contact Us up in the right corner).
We’re truly sorry the website was preventing anyone from placing orders. As you can imagine, we’re pro-yarn trade, and anti-embargo.
So, Willkommen, bienvenue, welcome, one and all. Here’s to a new year of covering more of the planet in yarn!
*The new colours are SO worth the wait.
